Navigate our simple policies.
Thank you for selecting Keep Your Book Open (KYBO), and welcome to our growing family. By scheduling lessons and utilizing our services, you agree to the following terms and conditions of service.
24-Hour Lesson Cancellation Policy
We understand that you may need to cancel lessons, but we ask our clients to understand the value of our instructors’ time. Each lesson slot reserved by a student is a slot that is no longer available to our other students. Accordingly, cancellations of lessons must be made more than 24 hours in advance of the start time of the lesson that is to be canceled. You will owe payment for the full amount of any lesson canceled by either you or your student within 24 hours of the scheduled meeting start time. Note: Subject to availability, our office will attempt to find a slot for a free reschedule within 24 hours after the originally scheduled lesson.
Membership Cancellation Policy
KYBO.club members may cancel membership at any time by texting or emailing our office. Student will lose access to his or her workspace and any other features at the end of the prepaid period.
Billing and Payment Policies
In order to avoid any processing fees, we require clients to put a payment card on file with our secure credit card processor.
Text Message Opt-In Policy
Effective Date: Dec 1, 2024
By opting in to receive text messages from Keep Your Book Open, you agree to the following terms:
- Consent: By verbally agreeing to opt in or submitting our contact form, you consent to receive text messages from Keep Your Book Open regarding updates about our services. A confirmation message will be sent to verify your opt-in status.
- Message Frequency: You can expect to receive 4-6 messages per month.
- Message Content: Messages will include updates on our services, tutoring reminders, and special offers.
- Opt-Out: To stop receiving messages, reply “STOP” at any time. You will receive one final message confirming your opt-out.
- Standard Rates: Message and data rates may apply based on your carrier’s plan.
- Support: For help, reply “HELP” or contact us at support@keepyourbookopen.com.
- Privacy: We respect your privacy. Please review our Privacy Policy below for details on how your information is used.
Privacy Policy
Privacy Policy for the Keep Your Book Open Email and SMS Marketing List
Effective Date: Feb 21, 2024
Keep Your Book Open (“we”, “us”, or “our”) operates https://www.keepyourbookopen.com and provides private and group tutoring services. We are committed to protecting the privacy of our clients and subscribers. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through our email marketing list.
Information We Collect
When you subscribe to our email marketing list, we may collect the following information:
Personal Identification Information: Name, email address, and other contact details.
Demographic Information: Age, education level, subjects of interest, and other demographic information to tailor our services to your needs.
Usage Information: Information on how you use our emails, such as open rates and click-through rates, to improve our content.
How We Use Your Information
The information we collect from you may be used to:
Provide, operate, and maintain our services.
Improve, personalize, and expand our services.
Understand and analyze how you use our services.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Send you emails.
Find and prevent fraud.
Sharing Your Personal Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Your Choices and Rights
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us.
Third-Party Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
SMS Privacy Policy
Keep Your Book Open may disclose Personal Data and other information as follows:
Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.